To return the goods you need:
Call us, tell us your order details - photos of the invoice or other data confirming the order in our store, indicate the reason for returning the product, listen to the instructions and rules for return.
Reasons for returning the goods:
1. The received goods are not fresh.
2. The received goods do not correspond to the specified in the order (ordered one goods, brought another).
3. The received goods are not specified in the consignment note.
Return procedure:
1. If the customer immediately upon receipt refused the product, the goods are picked up by courier.
2. If the customer finds a discrepancy after the departure of the courier, the goods are returned by the customer himself or call the courier of our company (paid service) to return the goods.
Refund procedure:
1. In the case of return of products when paying for the goods in cash, the value of the returned goods is deducted from the amount transferred to the courier.
2. In case of payment by card, the refund to the customer is made within 14 working days from the date of consideration of the complaint, if a positive decision is made.
3. When paying for the goods on the invoice, a letter is required from the customer, indicating the amount to be returned and the reason for returning the goods.